Fire Drill @ Melia Kuala Lumpur

Safety is of paramount importance at Melia Kuala Lumpur. In light of this, we organised a fire drill to ensure that our associates are trained and prepared to protect guests and themselves in case of an emergency. A mock emergency scenario was carried out and Melia’s recently certified first aiders and Emergency Response Team sprung into action! All associates participated ensuring Melia stays a safer place!

Melia's Emergency Response Team rescuing a 'victim'

First Aiders doing what they do best!

Associates organise themselves

Mr. Thony debriefs all associates

Buka Puasa with Associates

Meliá Kuala Lumpur is not just a hotel. It’s a family. In line with our celebration of the different cultures and beliefs that form foundation of this great country, we organised a “Buka Puasa” dinner for our Muslim associates. Executive Chef, Mohamad Sharif and the fine ladies and gentlemen of the kitchen prepared a sumptuous dinner. Mr. Kamaruddin our Chief of Security led the evening’s prayers. Associates had a wonderful time bonding with one another over the delicious spread!

Mr. Kamaruddin leads the prayers

From left - Chef Huzaidy, Chef Lim and Chef Mohamad Sharif

Associates break fast

Associates with Director of Operations, Mr. Adrian Prado

Prudent Heart Living

At Meliá Kuala Lumpur, the health of our associates’ matters to us. In conjunction with the hotels Non-Smoking Day Campaign on Thursdays, during the month of August, the Human Resources department organized a healthy living talk for its Associates.The talk was given by Mr. A Rasadurai of OSH Trainers Sdn. Bhd. who explained in depth the importance of healthy living and the consequences of smoking.

Mr. Rasadurai's witty approach has the crowd in stitches

Associates listening to the expert!

Mr. Rasadurai answers a question as Ms. Sheila Thamboo looks on

Sexual Harassment Talk

Regardless of race, religion, rank and gender, everyone is to be treated with equal respect. Sexual Harassment is a very common attenuation of both respect and rights.

Unfortunately, people often have a misconception of sexual harassment and how to deal with it. In line with our philosophy and values, we organised a talk on Sexual Harassment, as part of our Corporate Social Responsibility Initiatives.

The talk was given by Ms. Noreen Preusser of P.S. the Children. In her talk, the eloquent Ms. Noreen gave an overview of the topic, types and examples of sexual harassment as well as enlighten associates on the effects, how to deal with and prevention of sexual harassment. 

Mr. Terry J introduce Ms. Noreen

Ms. Noreen speaks with passion!

Associates are all ears!

A token of appreciation for Ms. Noreen!

Handling Guest Complaints Training!

The famous English poet, Alexander Pope once said “To err is human, to forgive, divine.” At Melia Kuala Lumpur, we strive to do our best, but fall short of our goal at times. When this happens, it is normal for our guests to air their grievances.

In light of this, we organised a training session for our associates on how to effectively deal with customer complaints. The training involved some 30 associates and was conducted by MEF Academy’s Mr. Sri Vahlsan. A veteran in the hospitality industry, Mr. Sri drew upon his vast experience to deliver his points to associates.

Associates also learned through various discussions, role plays and activities. Mr. Sri’s fun approach had associates in stitches on countless occasions as well as encouraging participation!

The energetic Mr. Sri

Associates enthralled by Mr. Sri's stories!

Associates sing their hearts out!

Associates and Mr. Sri are all smiles!