The famous English poet, Alexander Pope once said “To err is human, to forgive, divine.” At Melia Kuala Lumpur, we strive to do our best, but fall short of our goal at times. When this happens, it is normal for our guests to air their grievances.
In light of this, we organised a training session for our associates on how to effectively deal with customer complaints. The training involved some 30 associates and was conducted by MEF Academy’s Mr. Sri Vahlsan. A veteran in the hospitality industry, Mr. Sri drew upon his vast experience to deliver his points to associates.
Associates also learned through various discussions, role plays and activities. Mr. Sri’s fun approach had associates in stitches on countless occasions as well as encouraging participation!
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| The energetic Mr. Sri |
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| Associates enthralled by Mr. Sri's stories! |
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| Associates sing their hearts out! |
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| Associates and Mr. Sri are all smiles! |
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