Handling Guest Complaints Training!

The famous English poet, Alexander Pope once said “To err is human, to forgive, divine.” At Melia Kuala Lumpur, we strive to do our best, but fall short of our goal at times. When this happens, it is normal for our guests to air their grievances.

In light of this, we organised a training session for our associates on how to effectively deal with customer complaints. The training involved some 30 associates and was conducted by MEF Academy’s Mr. Sri Vahlsan. A veteran in the hospitality industry, Mr. Sri drew upon his vast experience to deliver his points to associates.

Associates also learned through various discussions, role plays and activities. Mr. Sri’s fun approach had associates in stitches on countless occasions as well as encouraging participation!

The energetic Mr. Sri

Associates enthralled by Mr. Sri's stories!

Associates sing their hearts out!

Associates and Mr. Sri are all smiles!

Time Management Talk

An average human has 2.4 billion seconds on earth. Some more. Many less. In this fast paced world, we often find ourselves rushing to meet deadlines, skipping meals at home and not spending enough time with our children.

At Melia Kuala Lumpur, we believe that it is important for our associates to have a good work – life balance. In light of this, we recently organised a talk on Time Management by the respected Dr. Venga Kalachulu, founder and owner of the globally renowned Ventrax Management Sdn Bhd.

Dr. Venga is a seasoned veteran in the area of Time Management. He is an accomplished consultant, author and businessman, who, has changed the lives of many throughout the years. The humble Dr. Venga enthralled the audience with his charisma and wit, and taught associates and members of the public valuable pointers in helping them manage their time better.

All associates and attendees had a great time listening to Dr. Venga’s interesting presentations and inspiring life stories.

Dr. Venga is in the house!

The jovial Dr. Venga

Everyone listens intently to Dr. Venga

Dr. Venga opens his gift enthusiastically as Mr. Terry J looks on

Dr. Venga with his number one fan, Mr. Brendan Wong

Everyone wants to take a picture with Dr.Venga!

Farewell Mr.Oon!

Yesterday we bid adieu to a loyal servant of Melia. Having been with us for nearly 20 years, our Cost Controller Ms. Oon Wu Hock spent the day saying his goodbyes and receiving well wishes from all associates. We thank Mr. Oon for his dedicated service and wish him the best in his future undertakings! Take care Mr. Oon!

No one tells a story as funny as Mr. Oon!

Mr. Sam giving a tribute to Mr. Oon!

Here's to you, Mr. Oon!

 

How To Save a Life

At Melia Kuala Lumpur, safety is our top priority. In line with this, we organised a CPR and First Aid Training session for our associates. The objective of the training is to equip associates with knowledge of CPR in First Aid in the event of an emergency.

The training which spanned over a period of two days was conducted by Mr. A Rasadurai and his two associates, Mr. Ganeson and Mr. Bala. Mr. Rasadurai is a seasoned veteran in the field of Occupational Health & Safety/ First Aid and CPR with over 30 years of experience working in the Ministry of Health and the National Institute Occupational Safety and Health.

Mr. Rasadurai’s unique approach made the training both a fulfilling and exciting experience for the associates. Throughout the training, associates were thought the latest in life-saving techniques through theory and practical sessions, role-plays with fascinating scenarios and props.

All 25 associates also sat for an exam and will be certified 1^st Aiders making Melia Kuala Lumpur a safer place!

Mr. Rasadurai explaining the latest CPR techniques

Mr. Ganeson and Mr. Bala

Associates listen intently to Mr. Bala's explanation

Mr. Shakirin is all tied up!

Mr. Wahid and Mr. Shakirin attend to the injured Mr. Agilan!

Mr. Redzuan, Ms. Sit Cheng and Mr. Rudy attend to Mr. Avonion

Melia Kuala Lumpur's 1st Aiders pose with their Trainers!